Refund policy

1. Scope of Application

These policies govern all purchases made through our online store hosted on Shopofy.

2. Exchange or Store Credit Policy


2.1 Exchange Request
Items returned without a prior exchange request will not be accepted.
The customer must notify their exchange request within 7 days after receiving the product. The request must be sent in writing to the email: joyeriaywjireh@gmail.com
including:

  • Order and invoice number
  • Photographs of the product received
  • Detailed reason for the return

2.2 Product Conditions

  • The item must be returned in its original packaging, unused, unaltered, and without signs of wear.
  • The item cannot be damaged or missing items; any of these causes may lead to a denial of an exchange or store credit.
  • Verification by an authenticity laboratory may be requested if tampering is suspected.

2.3 Evaluation

Once the request is received, the case will be evaluated within 5 business days. If approved, an exchange or in-store credit will be provided.


Without exception, items must be delivered to the office located at 3105 NW 107th Avenue Suite 400-E6 Doral, FL 33172. This information will be sent to the person in charge by email through our email joyeriaywjireh@gmail.com with the day and time of delivery. After submitting your request.

2.4 Eligible Products

For reasons of hygiene, safety, and the value of precious metals, exchanges will only be accepted if the product has manufacturing defects. No exchanges or in-store credits will be issued for changes of mind, size, design, or other personal reasons.

 

3. Credits or Refunds

 

3.1 Store Credit
If the exchange is appropriate, a digital credit will be issued for the total amount paid, to be used on future purchases within 90 days of issuance.


We reserve the right to restrict future purchases in the event of abuse.

3.2 Monetary Refunds

We do not offer monetary refunds for any of our sale items. All sales are final and are not subject to refunds under any circumstances.

 

4. Exclusions

Returns and credits do not apply in the following cases:

  • Items personalized, engraved, or modified by the customer
  • Damage due to misuse or negligence
  • Incorrect sizing or selection at the time of purchase
  • Products with a broken or altered seal of authenticity
  • Items with discount coupons and offers are final sales and do not qualify for returns or store credit.